Expert answer

Hi Kevin,

There are a couple you can try, such as golfmk7.com or forums.vwvortex.com, but you need to be aware that the people on forums are not necessarily experts. Take any advice with some level of caution.

Your better bet is to sit on your dealer's head (metaphorically) to get the problem solved. It's not a case of their word against yours - don't take that kind of crap lying down. The garage's job is to sort your problem and you shouldn't pay a cent to them until the problem is fixed to your satisfaction. Quote the Sale Of Goods And Supply Of Services Act at them. They're the experts, so a shrug and a "we can't replicate the problem" isn't good enough.

If you're still having problems, tell us the name of the garage. Volkswagen Ireland guards its reputation for after-sales service fervently so it'll also be interested to hear about this. 

Expert answer

Hi Joe,

Lots to choose from, but if she fancies another Sportage, then hang on for a year - there's an all-new model coming. You could consider a trade-up into the excellent new Kia Sorento, but that's a bigger, more expensive car. If you want to stick in the same size range (and stick with an SUV) then have a look at the Volkswagen Tiguan, Nissan Qashqai or Toyota RAV4. 

Relevant reviews:

Kia Sorento review

Nissan Qashqai review

Toyota RAV4 review

Expert answer

Hi Olive,

It's not easy to assess such issues from afar though it does sound as if the car is going into 'limp home' mode to protect the engine as the engine control unit (ECU) has sensed a problem. With such a new car it's most likely to be a wrong reading from a sensor rather than anything major.

As the car is new, bring it straight back to the dealer and we're sure it'll be sorted quickly.

Let us know how you get on and what the problem was.

Expert answer

Hi Cormac,

Go with the Octavia or the SEAT - both are comfy for long journeys, frugal on diesel as long as you go for the 1.6 TDI and both should work out a little bit cheaper to service and run than the Golf, if only fractionally. It's worth shopping around to see if anyone has any inclusive service or extended second hand warranty offers on the go - both can save you a fortune further down the line.

Expert answer

Hi Sinead,

Probably the Volvo XC90 - whatever about EuroNCAP scores, Volvo always makes its cars real-world safe, basing its design on data taken from actual, real accidents and not just lab testing.

If you mean something a bit more conventional and cheaper than an XC90, then according to EuroNCAP the best performing are the Volkswagen Sharan and SEAT Alhambra, both of which scored a maximum five stars, with the Sharan getting a 96 per cent mark for adult occupant protection, 80 per cent for kids, 46 per cent pedestrian protection and 71 per cent safety assist. The Alhambra's marks were identical.

Relevant reviews:

Volvo XC90 review

SEAT Alhambra review

Expert answer

Hi Khumbulani,

Very different cars - a Corolla is a mid-size family hatchback, a Polo is a supermini. It's a split decision anyway - the Polo will be slightly cheaper to run but the Corolla is more likely to be reliable, long-term.

Expert answer

Hi Karen,

Yup, it’s a cracker - well made, nice to drive and that 1.2 TSI is super-econmical. Good alternatives would be the Skoda Octavia with the same engine, a Ford Focus 1.0-litre EcoBoost 125hp, or a Peugeot 308 with the new 1.2-litre PureTech petrol turbo engine.

Relevant reviews:

Volkswagen Golf review (2.0 TDI Highline)

Skoda Octavia review (1.2 TSI)

Peugeot 308 review (new 1.2 PureTech)

Expert answer

Hi Bobin,

Depends on where and how much you drive. Low miles and mostly in town? Get the Passat. Long journeys and motorway miles? BMW. The Passat is more likely to be more reliable though - some of those 2.0 BMW diesels have timing chain and turbo problems.

Expert answer

Hi Mai,

OK, lots to choose from here. Volkswagen Golf, Ford Focus and Toyota Auris are all ever popular and all with very good reason. They're reliable (the Toyota scoring best here), beautifully made (the Golf come out top in this category) and nice to drive (the Focus wins here). Lots of all three about so you can afford to be picky. Fancy something a bit different? Try a Honda Civic, especially the 1.6 i-DTEC diesel version, which is possibly the best compact diesel engine around.

Also well worth a look are the Kia cee'd (especially the handsome and practical estate version) and the current model of the Peugeot 308 (ditto on the estate version there).

Relevant reviews:

Volkswagen Golf review

Ford Focus review

Toyota Auris review

Honda Civic review

Kia cee'd review

Peugeot 308 review

Expert answer

Hi Catherine,

Not much I'm afraid - probably about €700 to €1,000.