warranty

Am I due a refund from my garage?

I bought my car, a 2016 Jaguar XE, in July 2023. Unfortunately, it has not been fit for purpose and has spent more time in the garage than on the road. I am outlining all the times it’s been back in the garage in the last year:

 31 August 2023: car went back to them for a week over NOX sensor issue.

5/6 of September 2023: car went in for oil issue got car back around 20th of Oct.

18th of Dec: went back to garage over engine and dying didn’t get back until 29th of April. A new six-month warranty was given to me.

Car went back to garage in August this year for air conditioning and EGR issue for about a month.

Car went back to garage on October 25 for DPF issue apparently and returned on 7th of November but not fixed.

Under the Consumer Act am I eligible for a refund or have I a good case legally?

I bought a car in April from a dealer that gave me three months of warranty. During this period I paid motor tax (400 euro) and insurance. I also had to do my NCT during which it was discovered that the car was outside the permit pollution numbers, as it was burning too much oil. Also needed to replace two ball joints and the windshield had to be replaced since I bought the car with a small crack.

I then took it back to the dealer that seemed very helpful and said it would fix the car for me since it was still in warranty.

Four weeks later my car is still there. I tried to either get my money back (he offered me €3k less than what I paid) or get another car (he does not have a car with similar price and valued my car €1k less than what I paid).

I decided to wait to get it fixed since it was not worth for me to lose money to get some money back or another car. Now he told me the entire engine needs to be replaced!

Is the engine replacement process good/bad for the longevity of the car? Do I have any legal basis to get my money back?

Thanks

Hi,

I have a 2019 Kia Sorento bought in October 2021. My engine has died, but Kia is refusing to cover replacement under warranty as car was not serviced. My car has been driving well and my argument is there was never a “service due” on the dash. Is this not a fault on the car manufacturer?

Please advise thank you

We bought a second hand car and the sump broke and damaged the engine. The mechanic said he could source a second hand engine from a dismantlers and fit it. He said the car is ready now and that there is no warranty on the engine. I would have imagined the dismantlers give a warranty when you buy a second hand engine from them?

I bought a SEAT Ibiza earlier this year.

I had to bring it back to the garage for screeching in the brakes, they replaced the pads but now I am told that the discs are gone; should they not have seen this? Also, are they covered under warranty? Is air conditioning covered under warranty as it turns out the gas is gone on this as well?

I bought a 2019 Citroen Dispatch Van in the UK with 6,000 miles on it. Had light frontal damage (a wing and a headlight), but was recorded as a category S. I bought the wing and headlamp off Citroen and got the vehicle repaired by an approved body shop. The radio is not working correctly (a common fault) and a sensor went in the exhaust. Citroen refuses to do it under warranty because it's category S. By law can it refuse to do this work? I will get an engineer's report if required but it won't make a difference. In fairness, the dealership is willing to do it but Citroen won't honour it.

Hi,

I recently purchased a 2018 Toyota Yaris hybrid from a used dealer, which was a UK import and I changed my registration to Ireland. The car has a five-year warranty; is this applicable in Ireland?

Thanks

Hi,

I have a UK-imported Hyundai i30 with the wheel bearings gone; does the warranty cover this?

Will my warranty be affected by not using a main dealer to service my car bought second hand from a small dealer? The car is a 182-reg Hyundai i10.

I am importing a 2017 Toyota Avensis 1.6 Business Diesel from the UK to Ireland. There is a seven-year manufacturer's warranty on the car. Does this transfer to the Republic of Ireland?