What should I do about my faulty Meriva?
I bought a secondhand Opel Meriva (2005, 1.4) last year. Its history shows that, just before I bought it, the steering column had been replaced. There was a power steering "issue" last year (failure making turning impossible, EPS light flashing). Diagnostics were run and seemed to pass all, nothing more was done and the problem only appeared again over the past week with the power steering failing and the EPS light coming on.
When this happens on a motorway it's a very scary thing! The car is under warranty until end January 2015 so obviously I want to get everything done that's possible prior to that expiring (and the NCT will be due then too). Of course the dealer I bought this from is fobbing it off as not a big deal, but I can clearly see from wider reviews that this is a major problem in Merivas dating 2003-2008. In some cases I see that even when the steering column is replaced it doesn't solve the problem, but in any case I think better to do this anyway as a first step.
I will go to my garage about this on Monday but I need this to be taken seriously by them. The two things I have going against me here however is that A) I essentially know nothing about cars so can be easily hoodwinked by jargon and B) I'm a woman - so how could I possibly even understand? ;-)
Please help me out here would you - I've a baby due in about eight weeks and it won't be good if the power steering fails on the dash to the maternity ward!
Miriam Ryan (Dublin)Nov 2014 Filed under: fault
Expert answer
Hi Mirian,
There's just nothing good about any of that. Bad enough that it happens at all, worse still that you're coming to the end of your pregnancy - as you say, you just don't need that kind of hassle.
The problem is a recurrent one on the Meriva, and seems to stem from a good old manufacturing fault. As far as I can tell it dates back to at least 2011, but in spite of repeated calls from owners and even a stinging piece on the BBC consumer show Watchdog, General Motors has failed to issue a recall for the problem.
For the moment, the best thing I can suggest is that you press your Opel dealer to give you a loan car, NOT A MERIVA, for the duration of the rest of your pregnancy, so at least you have peace of mind. Some car dealers like to try and duck the issue, but under the good old Sale Of Goods And Supply Of Services Act (otherwise known as your statutory rights) you're entitled to a repair, replacement or refund. Clearly, if the steering column has already been replaced, repairing it hasn't worked so you're looking for one of the other two.
If you feel up to tackling the dealer, then simply don't let yourself be fobbed off. Stand your ground in the dealership and don't be afraid to kick up a massive fuss. After all, can you imagine worse publicity for any business than to have a heavily pregnant woman, in tears, talking to local and national media about the issue? If they try spinning your head with tech-talk, just put your hand up and say "I don't care about the technicalities, I paid for a car that would work and I want this one to work, or a suitable replacement." Keep using that phrase and don't back down whatever you do.
In fact, let us know when you're planning to go in and perhaps one of the CompleteCar.ie team could come with you as backup. In a consumer-centric world, where recalls are in the news every day, this kind of behaviour is utterly unacceptable so don't you go accepting it.
Please do let us know how you get on.
Ford Fiesta or Hyundai i20 for €11,000?
I have up to €11,000 to spend on a 3/4-year-old car. I was thinking of either a Ford Fiesta or a Hyundai i20 - which is the better buy? And is it better to buy between now and Christmas, or wait until the New Year?
Pauline O'Donnell
Pauline O'Donnell (Dublin 12)Nov 2014 Filed under: choosing used car
Expert answer
Hi Pauline,
At that age, I'd put the Fiesta ahead of the Hyundai. It's better to drive by far, better looking too and barely any less well made or reliable. True, the Hyundai has that long warranty, but at four years old that's coming to an end, so the balance swings back to the Ford. Get the brilliant 1.25-litre petrol engine and I don't think you'll go too far wrong. Lots out there to choose from so be picky when it comes to history, condition and price.
The end of December is the quietest for used car sales in dealers so you could strike a good bargain if you go in there with a cash offer ready to drive away. The New Year could be a bit busier if you're buying through a franchise that also sells new cars.
Let us know how you get on
What's the noise in my Hyundai Sonata?
On my 2006 Hyundai Sonata CRDi I can hear a high pitched continuous bleep for about 10 seconds followed by a click from the engine just after switch off. This happens twice every time. What can it be?
Greg Waters (Dublin 12)Nov 2014 Filed under: electrics
Expert answer
Hi Greg,
That sounds to us like a relay that's on the way out. Pop the bonnet, get a friend to start and turn off the car and you should be able to pinpoint which relay it's coming from and replace it.
What small runabout would you recommend?
What four- to five-year-old small run about car would you recommend?
D F (Dublin 12)Nov 2014 Filed under: choosing used car
Expert answer
Hi there,
If you don't need acres of space in the back seats, go for a Suzuki Swift - it's small, reliable, frugal and lots of fun to drive. If you need a bit more in the way of cabin or boot space, consider a Skoda Fabia Combi estate.
Should I go for this automatic Peugeot?
Hello, I am looking at a 2006 Peugeot 307 Automatic and am wondering if you know much about their performance and reliability? I'm not looking for an automatic specifically but this car seems very clean and comfortable and is a high spec model. It only has 75k miles on the clock. I was planning on a 1.4 but this crossed my path and seems like a good car but I don't know much about automatics.
Many thanks, Sinead
Sinead McPhillips (Galway)Nov 2014 Filed under: automatic
Expert answer
Hi Sinead,
To be honest, I'd avoid it. The 307 was never a great car to begin with and it was probably one of the lowest points for Peugeot build quality. They tend to suffer every electrical problem going, the cabins and interiors are very fragile and the suspension is prone to outright failure.
If you still fancy a Peugeot, see if you can stretch your budget to a 308 - that was a much better built car, has decent reliability and if you get the 1.6 diesel then 65mpg in daily driving is a reality for you.
How reliable is the Smart Roadster Coupé?
How reliable is the Smart Roadster Coupé? I'm looking at one on Carzone here.
Marguerite Collins (Dublin)Nov 2014 Filed under: reliability
Expert answer
Hi Marguerite,
Check all the electrical systems very carefully and when you take a test drive, let the engine sit and idle for a while with one eye on the temperature gauge - they've been known to suffer from static overheating issues. Check all the floors and carpets for any dampness (the roofs and the driver's door can leak) and make certain it has a full and complete service history; that little three-cylinder turbo engine is highly strung and needs careful maintenance. If it's been skimped on, walk away.
What do you think of the Volvo S80?
Hi lads...
What do you think of the Volvo S80 2004-2006 2.0-litre petrol? I see a 2005 one for €3,750 with 97,000 miles on the clock.
Justin McElwee (Galway)Nov 2014 Filed under: choosing used car
Expert answer
Hi Justin,
Nice car, but just make sure that you're not planning lots of long motorway journeys in it as that 2.0-litre petrol engine can get a bit thirsty. Otherwise, check for electrical gremlins and make sure that the front tyres are wearing evenly - if not, the suspension could need adjusting or repair.
Which fast Volkswagen Golf to buy next year?
If you were buying a fast Golf in 2015 and did about 20,000- to 25,000km a year would you have a Golf R, Golf GTI Performance or Golf GTD? Also, I have driven automatics for the last few years and like them, but would you have DSG or manual in these cars? I'm thinking GTI performance with DSG is a nice balance, as the R still has higher road tax and presumably insurance and performance that will only lose me my licence, while the GTD might be a little pedestrian.
Would value your opinion.
Andrew Kelly (Limerick)Nov 2014 Filed under: choosing new car
Expert answer
Hi Andrew,
You're in an enviable position! I'll take your points one by one:
1) Mileage: you definitely do enough miles to see a benefit in having the GTD diesel model, assuming much of it is on the motorway. But the Golf R and GTI aren't really all that bad at a cruise either...
2) Gearbox: I personally would prefer the manual, though I accept that it's a very personal thing in a performance car and if you're used to automatics then stick with the DSG. For the record, it doesn't detract from the car one little bit.
3) GTD vs. GTI: if you read my review you'll see that I was pleasantly surprised by this car, but it took very hard driving to make it shine. At regular speeds (i.e. most of our driving) it felt quite ordinary, whereas the GTI always feels special.
I must admit that, if my budget stretched to the Golf R (and it's cheaper than ever now), I'd go for it. It's always going to be rare and exclusive (though perhaps hard to sell on) and as well as the extra performance it has a brilliant four-wheel drive system.
Nonetheless, I reckon the Golf GTI Performance is probably the best all-round choice, as you've identified for yourself. It's a sensational car, noticeably better to drive even than the regular GTI. You won't regret it one little bit.
Let us know which way you go in any case and here's some more reading for you:
Volkswagen reduces the price of the Golf R
Which is the most economical 4×4?
Which is the most economical 4×4?
Niall Crehan (Prosperous)Nov 2014 Filed under: choosing new car
Expert answer
Hi Nisll,
Depends on whether you want one with actual four-wheel drive or just a front-drive one. If you only want front-drive, the Honda CR-V 1.6 i-DTEC should do the trick - well over 55mpg in daily driving.
If you want all-wheel drive then I reckon the new Nissan X-Trail with the 1.6 dCi engine should get better than 45mpg in real world conditions.
How reliable is the Ford Mondeo 2.0?
How reliable is the Ford Mondeo 2.0?
Carol O'Dwyer (Prosperous)Oct 2014 Filed under: reliability
Expert answer
Hi Carol,
There's a specific issue with the 2.0-litre diesel whereby it can cut out unexpectedly - it's a problem with the engine management system but it's a pretty easy fix. You will need to take it to a Ford main dealer if your car develops the problem.
Other than that, they're pretty solid. Keyless ignition systems give a bit of bother but few Irish cars had that so it shouldn't be a major worry. The cabin trim can be a bit fragile too - listen for rattles and look for loose bits.
