Expert answer

Hi Robert,

It's very difficult to analyse such things from afar. It's likely that the loss of power is related to the overheating issue, so we'd suggest getting to the bottom of that first. We'd suspect a damaged water pump or a sticking thermostat.

Let us know how you get on

Expert answer

Hi Cormac,

It's a bit of an odd system actually. In basic form, the Civic Tourer comes with a torsion bar suspension (old-fashioned and not very sophisticated, but space-efficient and cheap to make) and 'passive' dampers and springs. Spec it up though, and it comes with adaptive electronically controlled dampers, supplied by suspension expert Sachs. These can be switched between Comfort, Normal and Sport modes that basically translates as Soft, Medium and Firm. You won't notice a huge difference between the three modes, to be honest, but you will notice that an adaptive damper-equipped Civic does feel better balanced to drive, and rides more comfortably, than the standard car. That's because the rear dampers are constantly adjusting their stiffness and reaction rates to cope with the road. The odd part is that the adaptive dampers are only on the rear suspension, not on the front. Presumably this is for cost reasons, but it does lead to the occasionally odd sensation that the car is somehow hinged at the rear...

Expert answer

Hi Kevin,

There are a couple you can try, such as golfmk7.com or forums.vwvortex.com, but you need to be aware that the people on forums are not necessarily experts. Take any advice with some level of caution.

Your better bet is to sit on your dealer's head (metaphorically) to get the problem solved. It's not a case of their word against yours - don't take that kind of crap lying down. The garage's job is to sort your problem and you shouldn't pay a cent to them until the problem is fixed to your satisfaction. Quote the Sale Of Goods And Supply Of Services Act at them. They're the experts, so a shrug and a "we can't replicate the problem" isn't good enough.

If you're still having problems, tell us the name of the garage. Volkswagen Ireland guards its reputation for after-sales service fervently so it'll also be interested to hear about this. 

Expert answer

Hi Joe,

Lots to choose from, but if she fancies another Sportage, then hang on for a year - there's an all-new model coming. You could consider a trade-up into the excellent new Kia Sorento, but that's a bigger, more expensive car. If you want to stick in the same size range (and stick with an SUV) then have a look at the Volkswagen Tiguan, Nissan Qashqai or Toyota RAV4. 

Relevant reviews:

Kia Sorento review

Nissan Qashqai review

Toyota RAV4 review

Expert answer

Hi Caroline,

The new V60 Cross Country is on sale now from €40,845 (click here to go to Volvo's configurator for that car). We've not driven it as yet, but will be during the summer. For what it's worth, we really like the regular V60. Read our review of that here.

Expert answer

Hi Peter,

To be honest, if it's just the two of you, then you don't really need to trade up to an E-Class or 5 Series sized car - a 3 Series would do you just as nicely. That said, there is definitely a slight comfort benefit from going for the bigger model, so I can understand why you might want to. 

I'm going to suggest something a little left-field for you but I think it might just work - have a look at a Lexus GS 300h. It's perhaps not as obviously economical as a BMW 520d or Mercedes E 200 CDI, but it's enormously refined and comfortable, and endlessly reliable and solidly built. It's also really nice to drive and I think the quirky elements of the styling and engineering might appeal to a former Saab driver. Have a test drive and let me know what you think.

Relevant reviews:

Lexus GS 300h review

Expert answer

Hi Seamus,

This is quite a tricky one so we sought the advice of the car data experts at Cartell.ie. Here's what they came up with:

"This is an unusual query and you'll need to get confirmation from Revenue in Ireland and HM Revenue & Customs in the UK. Based on what we think, and we don't see this query a lot, you may be able to buy the vehicle brand new for export, meaning that the VRT isn't paid on it at all - so no need for refund. The vehicle may get a temporary registration so it can be exported. Also the VAT of 23% can be claimed back as it's a new vehicle and you'll have to pay the UK VAT rate when it's registered there. To be honest this is a bit of a minefield and we strongly advise getting all details and clarifications from the Revenue both in Ireland and the UK before proceeding."

Expert answer

Hi Patrick,

Negotiable, at least from the point of view of the size of deposit, which of course then affects the amount your borrowing and therefore the monthly repayments. 

Expert answer

Hi Pat,

Crossover SUV? Only one at that price level; the Skoda Yeti has three individual seats across the back. However, while the outer two slide and their backrests tilt, it's not by enough to squeeze in larger booster cushions/seats with a rear-facing baby seat. Perhaps with particularly slim seats it may be possible, but otherwise we'd suggest not. Bring the seats to a Skoda dealership to try it for yourself though.

Estates generally don't have the width any more to take three seats abreast in the back, but there are conversions available (from EP Mooney in Dublin) that will allow a conventional estate (or any car for that matter) to take as many as four child safety seats.

Otherwise you're looking at larger SUVs or at the least, a compact MPV.

Expert answer

Hi Olive,

It's not easy to assess such issues from afar though it does sound as if the car is going into 'limp home' mode to protect the engine as the engine control unit (ECU) has sensed a problem. With such a new car it's most likely to be a wrong reading from a sensor rather than anything major.

As the car is new, bring it straight back to the dealer and we're sure it'll be sorted quickly.

Let us know how you get on and what the problem was.