What can I do about my faulty KGM EV?
I have a KGM Korando e-Motion. I had a charge issue at its very first charge and was told the charge point had a similar issue with the Torres, but it was not the charger issue.
Next time the 'granny cable' was blamed. Next time it failed at a public charger and the cable was blamed and another time at a public charger, the grid was blamed. KGM refused to change the car.
It regularly stops when charging at eight per cent and then works the second time. So far I've been through two granny cables, fitting a home charger, replacing the 12-volt battery when I was locked out.
I even submitted a video with another car charging and ESB app showing cut after 29 seconds and KGM had the car over 50 days/nights in a year and drove over 6,000km trying to find fault they said the car is perfect and it's down to misuse.
They said diagnostic and live diagnostics show no fault but after 18 months of crap and first five months they literally drove more than me I want to end the contract as it's back there again the last two weeks.
What can I do?
Audrey O Neill (Kildare)Jun 2026 Filed under: EV charging
Expert answer
Hi Audrey,
You've clearly had a very frustrating time of this. I suggest you get in touch with CCPC (Competition and Consumer Protection Commission) right away for an initial chat to talk through your case. They will advise you on what to do next. From what you've told us, it really does sound like a full refund or replacement of the car is warranted, but they are the legal experts.
Do let us know how you get on.
Shane O' Donoghue - Complete Car Advisor