We need advice on a faulty car...
Hi,
We need advice on where or what to do next. We bought a 132 VW Passat 1.6 TDI on the 7/4/17 from a dealer for €11,500. Well pleased until five weeks ago when the car had a fire (a fuse went on fire) and burned all the fuses and fuse box to a crisp. The warranty crowd wouldn't cover the damage as it's an electrical fault, but after much rowing and threats of a solicitor the garage said they would cover the damage and put in a new wiring loom and fuse box .
We collected the car last Thursday from a different garage, as the one we bought it from sends all its cars to this crowd for any work that needs doing. The car drove grand for two days and then problems started intermittingly, wipers packed up, power steering stopped working, airbag lights on dash, central locking going mad, windows dropping, etc. Then on Monday, the car refused to start so I checked the fuses (driver's side) and noticed there was no new wiring loom put into the car and all the cables were soldered onto a new fuse box.
The car was recovered last night for it to be fixed again. This car is now unfit for purpose and we have lost all faith in it. I can't really afford a solicitor at €150 an hour. Where do we go from here?
Please help!
Ruairi Mc Carthy (Mullagh Co Cavan)Oct 2017 Filed under: electrics
Expert answer
Hi Ruairi,
Oh, that’s just not good, and I’m worrying that you may well actually need a solicitor at this point, especially as clearly one garage or other has reneged on what they told you they were going to do. Did you get, in writing, the assurance that a new wiring loom was going to be installed in the car? That would be helpful.
Basically, under the Sale of Goods and Supply of Services Act, either the car or the repair was clearly not ‘of merchantable quality’ and you are entitled, under consumer law, to a full replacement or refund. Car dealers will often try and squirm out of that, but if they do I suggest you tell them you’re going to take it to the small claims court (where there’s no need for a solicitor). If that doesn’t get them moving, then it’s time to get the lawyers in.
Neil Briscoe - Complete Car Advisor@neilmbriscoe