My Audi A6 was rear-ended. Help...

Repair or replace?! I was rear ended in my Audi A6 and it needs a new bumper as quoted by an Audi dealer. Insurance company that is dealing with the claim has made the judgement that a repair will do, but I want a new bumper. What can I do?

Marc Sutton (Dublin)

May 2016 Filed under: insurance

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Expert answer

Hi Marc,

Dealing with insurance companies is like trying to teach a Labrador the entire works of Shakespeare – you can do it, but it’s frustrating and rarely results in the outcome you were hoping for. I think in the first instance, get a letter from your Audi dealer (and make sure it’s the garage YOU want to deal with, not one your insurer is suggesting) and get a letter from them that you can show to your insurer saying that a replacement is the best option. Then prepare to spend a LOT of time on the phone and on email reiterating this to various claim adjusters and customer service bods for probably weeks on end. Eventually, you may get somewhere, but to be honest, the path of least resistance looks pretty tempting here…

Neil Briscoe - Complete Car Advisor
@neilmbriscoe