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My Mercedes GLC seems to bottom out!

I have a 2016 Mercedes GLC 220d 4Matic. I love the car but I find that, with an adult or two in the back, the suspension feels very soft and even feels like it bottoms out on hitting even a slight undulation on a good road. Are these cars noted for soft suspension? Please give me your opinion. It is under warranty and I took it to a Merc dealer yesterday where I bought it,  but I think he was trying to fob me off and said he couldn't find fault with it.

Filed under comfort - Asked by Gary Butler (Athlone) - Thu, 04 Apr 2019 16:09


Neil Briscoe Answered by: Neil Briscoe - Complete Car Advisor - @neilmbriscoe

Answer

Hi Gary,

It’s hard for us to accurately diagnose a problem such as this without seeing the car, but it sure doesn’t sound right. Certainly, any time we’ve driven a GLC test car we’ve not noticed any such issue with the rear suspension, and there seems to be no common issue with the car that would account for it. I would suggest going back to the dealer and insist that they replicate what you’ve been doing to try and see if there’s an obvious problem. Maybe try and take out a dealer demo car and do the same with it as a test, too. 

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