The Toyota Service Management awards aren't just a nice plaque for dealers who've done well either - they're part of an global introduction of Toyota's legendary 'Kaizen' management and engineering style to customer service. The whole idea is to make the repair and repainting of cars better by "elimination of waste, unevenness and inefficiency."
Paul Murray, Aftersales Director, Toyota Ireland, said: "Body and paint repair is arguably the most difficult area of dealer After Sales operations. To return a damaged vehicle to pre accident condition requires technical knowledge and skills of body structure, advanced painting and of course mechanical and electrical repair capacity, and we are delighted to acknowledge Walsh's and Tadg Riordan Motors' industry leading capabilities in these regards. We look forward to seeing many more Toyota dealerships following suit over the next few years."
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