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used car values

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Why is my car worth so little?

Please help! My local Ford garage offered €9,000 trade in for my 2-year old Fiesta 1.4 automatic, 17,000 miles against new 2 litre Focus Ghia automatic. . My friend was offered €11,000 for her 2 year old Focus 2 litre automatic 20,000 miles against new Focus Titanium. Both cars were originally bought in this garage.

Changeover date for both cars Feb. 2012. Can such apalling values for our cars be correct? We are going to shop around but we have no idea what figure we should be looking for. Please , please give us your opinion. Regards, Teresa