CompleteCar.ie Privacy Policy

CompleteCar.ie understands that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By using the CompleteCar.ie web site, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of personal information

Any personal information provided or to be gathered by CompleteCar.ie is controlled primarily by CompleteCar.ie, 13 Baggot St Upper, 2nd Floor, Dublin 4. CompleteCar.ie adheres to the European Directive on data protection.

Collection and use of personal information about customers

The information we learn from customers helps us personalise and continually improve your experience at CompleteCar.ie. We use the information to deliver services and products, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as 'my basket' and customer reviews and recommend vehicles and services that might be of interest to you. We also use this information to improve our site, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather:

  • Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.
  • Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your web browser accesses CompleteCar.ie. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at CompleteCar.ie if we cannot recognise you, we want you to be aware that these tools exist.

What about cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and to provide personalised features.

Does CompleteCar.ie share the information it receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described below:

  • Promotional offers: sometimes we send offers to selected groups of CompleteCar.ie customers on behalf of other businesses. When we do this, we do not give them your name or address. If you do not want to receive such offers, please send a message via the Who we are contact form.
  • Business transfers: In the unlikely event that CompleteCar.ie or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

What choices do I have?

As discussed above, you can always choose not to provide information, even though it might be needed to take advantage of some CompleteCar.ie services.

Conditions of use, notices and revisions

This notice is governed by the laws of Ireland. If you have any concern about privacy at CompleteCar.ie, please send a thorough description via the Who we are contact form and we will try to resolve it.

Our business changes constantly and our Privacy Notice will change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

Information you give us

You provide most of such information when you search or use this site and/or participate in a contest or questionnaire or communicate with customer services. For example, you provide information when you search for a product, communicate with us by phone, email or otherwise, complete a questionnaire or a contest entry form. As a result of those actions, you might supply us with such information as your name, address and phone number or your credit card information.

Automatic information

Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, email address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create the full Uniform Resource Locators (URL), through and from our website (including date and time), cookie number and products/vehicles/editorial you viewed or searched for.

Should you wish to stop receiving any of our emails you can find an unsubscribe link at the footer of all our emails.

Does CompleteCar.ie share the information it receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described below:

Behavioural advertising companies

These companies help us manage online advertising. Our approved advertising partner, Insightful Media, uses cookies together with web beacons to provide advertising to you and to enable us to manage our relationship with those advertisers by, for example, tracking how many unique users have seen a particular advertisement or followed a link in an advertisement. This helps us to measure general user behaviour across our sites and third party sites to build a profile based on user browsing patterns so that we and third parties can target advertising to users that will be more relevant to users' interests. This means that if, for example, users visit a page with a review about a particular car then the cookie will collect this information and we may target adverts for that car to those users and, if users visit third party sites that are part of the same advertising network, those third parties may target adverts for that car to those users. If you would prefer to opt out of cookies please click here.